Empowering partner success

Creating repeatable IP

MYWAVE enables our partners and our customers to create their own re-usable IP leveraging MYWAVE’s Journey Generator and Innovation Hub.

These Gen-AI powered processes can be combined with services to enable MYWAVE Services Partners to repeatable value for customers and new business development.

Contact us to find out more about how we enable Generative AI & Intelligent Journey Orchestration IP creation for your customers.

Who we work with

The MYWAVE.ai partner network

MYWAVE is delivering Gen-AI powered Intelligent Journey Orchestration and hyper-personalized sales and service customer experiences as well as increasing employee productivity for SAP customers.

  • MYWAVE is endorsed and certified with SAP.
  • We transform the customer and employee experience of SAP Commerce, SAP Sales and Service Cloud, SAP S/4 HANA & ECC.
  • We intelligently orchestrate data across SAP and non-SAP systems enabling new personalized sales, service and back-office journeys across many industries.
  • We work with SAP Customer Data Cloud and Customer Data Platform enabling contextual consent for data sharing in customer ecosystem Intelligent Journeys where sharing of data between ecosystem partners is needed, powered by MYWAVE.
  • We enable rapid transformation of processes – SAP Signavio Journey Map to MYWAVE Live Prototype in just a few hours, ready for user testing and deployment and then optimize the process ongoing for simplified, agile, intelligent processes.
  • We make actionable use of SAP Qualtrics data automating personalized problem resolution for customers and employees.
  • We make the complexity of traditional menu hierarchies and different user interfaces disappear.
  • We use Gen-AI to connect the dots between your demand chain data and supply chain data both SAP and non-SAP, allowing you to optimize and align your end-to-end business.

Steve Bayliss

Executive Director

Steve is one of New Zealand’s most experienced and awarded marketing professionals.  He is a passionate advocate for deep insight, cultural sustainability, outstanding customer experiences, technology innovation, and the power of creativity.  He is a storyteller, professional director, and business advisor, with a driving passion for building great brands and customer franchises.

Steve is a published author with a successful business book, Branded Culture, released in 2019, and two novels.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our retail solutions.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our mining and industrial solutions.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our media and telco solutions.

Jacky Cheung

Chief of Engineering & Innovation

Jacky has more than 20 years’ experience in Al Technologies and how they are applied in the development of robust Enterprise Grade systems. Jacky has a Bachelor of Engineering (Hons) in Computer Engineering and AI from The University of Hong Kong.

Katherine Corich

Non-Executive Director

Katherine Chairs and leads Sysdoc, a global services technology company. She is also a Director of the UK Civil Aviation Authority. Accolades include Ernst and Young Master Entrepreneur of the year and UK New Zealander of the Year.

Katherine is an internationally recognised global futurist.

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Click below to get a quick two-page overview introducing MYWAVE.AI our CPG and manufacturing solutions.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our airline solutions.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our financial services solutions.

Amy Johnson

Chief Customer Experience Officer

Amy co-founded MYWAVE.ai and is a Senior Executive and Director, serving as its Chief Customer Experience Officer. Amy is an expert in transforming enterprise processes and business models through leveraging AI and other leading technologies to enable brands to deliver smart, engaging, personalized experiences that delight customers and change the way business is done. Her customer and industry experience spans many geographies including USA, UK, Singapore as well as Australia and New Zealand.

Tim Cook

Chairman

Tim is an experienced Director and Chair of NZX-listed companies, including established and start-up companies. He has strong commercial acumen and broad industry experience in Automotive, Technology, Retail, Health and Services industries.

Geraldine McBride

CEO & Director

Geraldine is a renowned Enterprise Business Technology and AI thought leader. With a Science background, her global career spans 30 years, with senior executive roles in IBM, Dell and SAP. She has a deep knowledge of enterprise systems, enterprise processes, AI and how these can be transformed to deliver further tangible returns for enterprises and their customers. Her most recent roles were President and CEO of SAP North America and SAP Asia Pacific Japan. 

Geraldine is a Non-Executive Director for Tower Insurance and former Director of National Australia Bank, Sky Television and Fisher and Paykel Healthcare. She is CEO and Director of MyWave.ai, a market leading Enterprise AI company, focused on Intelligent Personalization by putting the customer at the center of your business. Geraldine has a proven track record of commercializing technology in global markets and delivering strong, consistent revenue growth. 

build better customer relationships

How intelligent journey orchestration is different from process automation

Process automation tools seemed to hold the promise of solving productivity improvement initiatives across industry sectors including banking.  However, rigid structures meant building journeys became increasingly complex with an arduous series of macro stage-gates frustrating users.  And any time changes needed to be made, massive effort needed to go into process and automation redesign.  Unfortunately, in a complex system, change is inevitable.

The second area of ongoing frustration was the inability to logically apply known or available data to improve process performance.  The data and functional silos that drove a lot of the frustration remained in place.

Intelligent Journey Orchestration solves these issues.  Processes no longer need to be rigidly defined – rather working backwards from macro gates, processes can be optimized to be as efficient as possible.  Data can be orchestrated from any source.  Business rules and compliance checks built in to provide risk protection.  And changes are easy to implement, even in highly complex environments.

build better customer relationships

How intelligent journey orchestration is different from process automation

Process automation tools seemed to hold the promise of solving productivity improvement initiatives across industry sectors including banking.  However, rigid structures meant building journeys became increasingly complex with an arduous series of macro stage-gates frustrating users.  And any time changes needed to be made, massive effort needed to go into process and automation redesign.  Unfortunately, in a complex system, change is inevitable.

The second area of ongoing frustration was the inability to logically apply known or available data to improve process performance.  The data and functional silos that drove a lot of the frustration remained in place.

Intelligent Journey Orchestration solves these issues.  Processes no longer need to be rigidly defined – rather working backwards from macro gates, processes can be optimized to be as efficient as possible.  Data can be orchestrated from any source.  Business rules and compliance checks built in to provide risk protection.  And changes are easy to implement, even in highly complex environments.

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