Intelligent Journey Orchestration

POWERFUL NO CODE/LOW CODE GAME CHANGER

Uniquely combines Conversational AI, Personalization, Dynamic Journey Orchestration and Automation in a single innovation platform. 

Described by our Customers as “the Missing Link” for their business:

  • Transforming customer experience, increasing sales revenue and customer value, while reducing the cost to serve.
  • Increasing employee productivity; saving thousands of hours of employee time and effort.
  • Unleashing the power of data across your ecosystem, enabling new business models, and value creation for your business.

How we can help your business

LIFT YOUR EMPLOYEE PRODUCTIVITY

  • Gain thousands of hours of improved employee productivity by removing complexity, making dynamic actionable use of data, and automation where needed.
  • People are your biggest cost; enable smart processes to unlock the value of your employees.

INCREASE 
YOUR SALES

  • Intelligent Personalized Journeys unlock 9x greater conversion rates and repeat sales than unguided experiences.
  • We don’t use decision trees; we enable Smart Guided Personalized Experiences across all channels for your B2B customers as well as your B2C customers.

TRANSFORM YOUR CUSTOMER SELF SERVICE

  • Offload up to 80% of calls away from the Contact Centre with Intelligent Guided Self Service and Trouble-Shooting Journeys.  
  • Sales and Service Journeys are contextual; triaging to the Contact Centre in real time when needed.

BOOST YOUR SAP RETURN ON INVESTMENT

  • MyWave is Endorsed and Certified with SAP.
  • We work across the SAP ecosystem including transforming the Customer and Employee Experience of SAP Commerce, SAP S/4 HANA & ECC.
  • We enable rapid transformation of processes – SAP Signavio Journey Map to MyWave Live Prototype in just hours for user testing and deployment.

How do we do this?

INTELLIGENT

MYWAVE makes all data actionable; accessing data from any source, learning new data as it goes, and applying it to processes to make them easy and painless. If we should already know something about what you’re likely to need, we’ll bring that to the front of the process. This intelligence also allows journeys to respect and follow your defined business rules.

JOURNEY

MYWAVE guides employees and customers on their journey to get things done in the most efficient and intuitive way possible – we take the Z out of A-to-B. We use conversational natural language during our journeys because that’s how we communicate effectively in the real world – and with the appropriate level of empathy.

ORCHESTRATION

MYWAVE’s Al brain recognizes multi-intent to dynamically shape a journey that meets all of the customers needs. It also allows learning-based journeys to be dynamically re-shaped or escalated in real time based on customer feedback and mood should they not be finding the outcome they need.

Intelligent Journey Orchestration unlocks fresh employee productivity and business value connecting all the data dots.

Industries

Customer Case Study - Sky TV

Sky launched WifiGuy as a new entrant to the crowded Broadband market lifting sales revenue, market share while lowering the cost to serve.

MYWAVE.ai Technical Capabilities

While we can’t disclose the technical design elements that make MYWAVE so uniquely capable, we can tell you about the specific competencies that have been brought to together in our solution.

Intelligent

  1. Knowledge Graph ‘Brain’
  2. Nodes and Networks
  3. Natural Language Linked to Brain
  4. Hyper-Personalized to Individual
  5. Contextual
  6. Multi-thread Intent Recognition
  7. Multi-Modal Experience
  8. Learns/applies in Real-time
  9. Voice, AR and FT Support
  10. Low Code/No Code Deployment
  11. Multi-language support

Journey

  1. Dynamic Journey Flows – Getting from ‘A to the right B’ without ‘having to go to Z’
  2. Algorithms optimize Journeys in real time based on Data and Context
  3. No Decision Trees
  4. Low Code/No Code Optimization of Journeys
  5. Automate Journeys and Processes at scale
  6. Journey Definitions provide ‘Explainable Al’
  7. Tone changes in context to customer sentiment data

Orchestration

  1. Orchestration of Data inside Enterprise and across the Ecosystem
  2. Contextual Next Best Action Process Automation + Next Best Outcome
  3. Intelligent Personalized Journey
  4. Centered on Individual Customer or Employee
  5. Active Use of all Data
  6. Open API’s
  7. Multi-Channel Intelligence inside App, Web, PWA or Contact Center

Rapid Prototyping & Agility

A question people often ask is about the level of complexity and time to implement a solution.

MYWAVE is built on a low code/no code deployment framework. This means we can stand up journey and experience prototypes for testing and refinement in a matter of days, not weeks or months. This also allows us to quickly adapt and change any journey aspect in a flexible way during the design phase and on an ongoing basis.

Then, most importantly, because of our AI-powered intelligent design, we use no ‘if, then, else’ coding – the stuff that creates massive design limitations and rigidity, while also making changes time-consuming and expensive. By comparison, because of MYWAVE’s intelligent design approach, changes can be quickly and seamlessly deployed to allow your solution to be a living experience.

With MYWAVE you can make the complexity of silos and conditional systems disappear forever.

Jacky Cheung

Chief of Engineering & Innovation

Jacky has more than 20 years’ experience in Al Technologies and how they are applied in the development of robust Enterprise Grade systems. Jacky has a Bachelor of Engineering (Hons) in Computer Engineering and AI from The University of Hong Kong.

Katherine Corich

Non-Executive Director

Katherine Chairs and leads Sysdoc, a global services technology company. She is also a Director of the UK Civil Aviation Authority. Accolades include Ernst and Young Master Entrepreneur of the year and UK New Zealander of the Year.

Katherine is an internationally recognised global futurist.

Thank you

Click below to get a quick two-page overview introducing MYWAVE.AI our CPG and manufacturing solutions.

Thank you

Click below to get a quick two-page overview introducing MYWAVE.AI and our airline solutions.

Thank you

Click below to get a quick two-page overview introducing MYWAVE.AI and our financial services solutions.

Amy Johnson

Chief Customer Experience Officer

Amy co-founded MYWAVE.ai and is a Senior Executive and Director, serving as its Chief Customer Experience Officer. Amy is an expert in transforming enterprise processes and business models through leveraging AI and other leading technologies to enable brands to deliver smart, engaging, personalized experiences that delight customers and change the way business is done. Her customer and industry experience spans many geographies including USA, UK, Singapore as well as Australia and New Zealand.

Tim Cook

Chairman

Tim is an experienced Director and Chair of NZX-listed companies, including established and start-up companies. He has strong commercial acumen and broad industry experience in Automotive, Technology, Retail, Health and Services industries.

Geraldine McBride

CEO & Director

Geraldine is a renowned Enterprise Business Technology and AI thought leader. With a Science background, her global career spans 30 years, with senior executive roles in IBM, Dell and SAP. She has a deep knowledge of enterprise systems, enterprise processes, AI and how these can be transformed to deliver further tangible returns for enterprises and their customers. Her most recent roles were President and CEO of SAP North America and SAP Asia Pacific Japan. 

Geraldine is a Non-Executive Director for Tower Insurance and former Director of National Australia Bank, Sky Television and Fisher and Paykel Healthcare. She is CEO and Director of MyWave.ai, a market leading Enterprise AI company, focused on Intelligent Personalization by putting the customer at the center of your business. Geraldine has a proven track record of commercializing technology in global markets and delivering strong, consistent revenue growth. 

build better customer relationships

How intelligent journey orchestration is different from process automation

Process automation tools seemed to hold the promise of solving productivity improvement initiatives across industry sectors including banking.  However, rigid structures meant building journeys became increasingly complex with an arduous series of macro stage-gates frustrating users.  And any time changes needed to be made, massive effort needed to go into process and automation redesign.  Unfortunately, in a complex system, change is inevitable.

The second area of ongoing frustration was the inability to logically apply known or available data to improve process performance.  The data and functional silos that drove a lot of the frustration remained in place.

Intelligent Journey Orchestration solves these issues.  Processes no longer need to be rigidly defined – rather working backwards from macro gates, processes can be optimized to be as efficient as possible.  Data can be orchestrated from any source.  Business rules and compliance checks built in to provide risk protection.  And changes are easy to implement, even in highly complex environments.

build better customer relationships

How intelligent journey orchestration is different from process automation

Process automation tools seemed to hold the promise of solving productivity improvement initiatives across industry sectors including banking.  However, rigid structures meant building journeys became increasingly complex with an arduous series of macro stage-gates frustrating users.  And any time changes needed to be made, massive effort needed to go into process and automation redesign.  Unfortunately, in a complex system, change is inevitable.

The second area of ongoing frustration was the inability to logically apply known or available data to improve process performance.  The data and functional silos that drove a lot of the frustration remained in place.

Intelligent Journey Orchestration solves these issues.  Processes no longer need to be rigidly defined – rather working backwards from macro gates, processes can be optimized to be as efficient as possible.  Data can be orchestrated from any source.  Business rules and compliance checks built in to provide risk protection.  And changes are easy to implement, even in highly complex environments.

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