Call Recording to Service Call

Customer Service & Support
Written By Lee A

Description

Important service requests often begin on a call—but without proper follow-up, they can get lost in handoffs or forgotten entirely.

This AI Agent listens to recorded support or customer calls, identifies service-related requests, and automatically creates a structured Service Call in SAP (B1 or S/4HANA) or your connected system. It extracts key details like issue type, urgency, product references, and location—saving agents from having to manually document or transcribe the conversation.

By capturing intent and context straight from the call, the Agent ensures no request goes undocumented and no issue slips through the cracks.

Key Benefits

  • Automatically convert call recordings into actionable SAP Service Calls

  • Reduce manual follow-up effort by over 60%

  • Improve service response time and SLA adherence

  • Ensure all service interactions are logged, structured, and traceable

Effectivity Score

6/10

Lee A
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