Call Recording to Customer Order

Sales & Order Management
Written By Lee A

Description

Don’t let valuable order details get stuck in call recordings.

This AI Agent listens to recorded customer calls, identifies order intent, and extracts all relevant details—products, quantities, pricing, and delivery instructions. It then generates a Customer Order directly in SAP (B1 or S/4HANA) or another connected system.

By automating this process, businesses eliminate transcription tasks, reduce order errors, and respond faster—transforming every call into a reliable, actionable transaction.

Key Benefits

  • Automatically convert voice orders into accurate SAP entries

  • Eliminate manual transcription and follow-up

  • Reduce processing time by 80%

  • Improve order accuracy and response speed

Effectivity Score

8/10

Lee A
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