Service Desk Messages

Description

Manually transferring service tickets into SAP wastes time and increases the risk of missed or misrouted issues.

This AI Agent bridges the gap between your external service desk (e.g., Zendesk, Freshdesk, or email-based support) and SAP. It monitors incoming messages, extracts relevant details, and automatically creates structured Service Calls in SAP—so your teams can respond faster and with full visibility.

No copy-pasting. No double entry. Just seamless conversion from inbound support tickets to SAP-native workflows.

Key Benefits

The AI Co-worker uses Prompt-Based Domain Models to convert proforma invoice data into Letter of Credit applications. It ensures compliance by automating credit balance verification, SWIFT documentation, and advisory processes, saving over 80% of employee time.

Effectivity Score:

5/10