Service Call Creation

Customer Service & Support
Written By Lee A

Description

This AI Agent extracts service request details from emails, messages, or natural language prompts and creates complete, structured Service Calls in SAP. It captures key details like issue type, priority, customer reference, and asset ID so technicians and support teams can skip the admin and focus on the fix.

Designed to reduce ticket handling delays and improve data consistency, this Agent turns a request into an actionable service call in seconds—without touching a form.

Key Benefits

  • Create SAP Service Calls directly from email or prompt

  • Capture structured issue data without manual input

  • Reduce service request handling time by 70%

  • Improve data quality and support team responsiveness

Effectivity Score

8/10

Lee A
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