Welcome

You’ve arrived at the MyWave.ai Training Zone. On this page we have assembled a range of useful content to assist you on your journey with MyWave. This includes sales & marketing content as well as training resources and exercises, to help you on your journey.

Please look around and come back often. We’ll constantly be updating the page with new material as it is released.

Sales & Marketing Resources

To download Sales & Marketing resources please submit your email address below.

Training Resources

Training Course 1 – What is MyWave

Training Course 2 – Ride the Wave

In this self-guided E-Learning course you will get a functional understanding of simple and complex wave processes and learn how to create waves from model templates and from scratch. 

To download Training resources please submit your email address below.

Training Course 3 – Master the Wave

In this self-guided E-Learning course you will get a conceptual understanding of InfoPlugins, learn how to configure InfoPlugins and upload your own custom InfoPlugins. Contact [email protected] to get access to this course.

To download Training resources please submit your email address below.

FAQ

Assistance & Support

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Katherine Corich

Non-Executive Director

Katherine Chairs and leads Sysdoc, a global services technology company. She is also a Director of the UK Civil Aviation Authority. Accolades include Ernst and Young Master Entrepreneur of the year and UK New Zealander of the Year.

Katherine is an internationally recognised global futurist.

build better customer relationships

How intelligent journey orchestration is different from process automation

Process automation tools seemed to hold the promise of solving productivity improvement initiatives across industry sectors including banking.  However, rigid structures meant building journeys became increasingly complex with an arduous series of macro stage-gates frustrating users.  And any time changes needed to be made, massive effort needed to go into process and automation redesign.  Unfortunately, in a complex system, change is inevitable.

The second area of ongoing frustration was the inability to logically apply known or available data to improve process performance.  The data and functional silos that drove a lot of the frustration remained in place.

Intelligent Journey Orchestration solves these issues.  Processes no longer need to be rigidly defined – rather working backwards from macro gates, processes can be optimized to be as efficient as possible.  Data can be orchestrated from any source.  Business rules and compliance checks built in to provide risk protection.  And changes are easy to implement, even in highly complex environments.

build better customer relationships

How intelligent journey orchestration is different from process automation

Process automation tools seemed to hold the promise of solving productivity improvement initiatives across industry sectors including banking.  However, rigid structures meant building journeys became increasingly complex with an arduous series of macro stage-gates frustrating users.  And any time changes needed to be made, massive effort needed to go into process and automation redesign.  Unfortunately, in a complex system, change is inevitable.

The second area of ongoing frustration was the inability to logically apply known or available data to improve process performance.  The data and functional silos that drove a lot of the frustration remained in place.

Intelligent Journey Orchestration solves these issues.  Processes no longer need to be rigidly defined – rather working backwards from macro gates, processes can be optimized to be as efficient as possible.  Data can be orchestrated from any source.  Business rules and compliance checks built in to provide risk protection.  And changes are easy to implement, even in highly complex environments.

Geraldine McBride

CEO & Director

Geraldine McBride, Founder CEO & Director, is a renowned leader in Enterprise Business Processes and Generative AI with over 30 years of experience. Known for her global leadership roles at SAP, IBM and Dell.

Geraldine was President and CEO of SAP North America and prior to that SAP Asia Pacific Japan and SAP Australia/New Zealand.

Geraldine specialises in GenAI and the role it plays in generating executable business process models that transform the way businesses operate. She is passionate about working with partners and customers enabling the delivery of GenAI benefits to their business.

Geraldine has deep industry process knowledge and is also a Non-Executive Director for Tower Insurance and has served on the boards of National Australia Bank, Sky Television, and Fisher and Paykel Healthcare.

Tim Cook

Chairman

Tim is an experienced Director and Chair of NZX-listed companies, including established and start-up companies. He has strong commercial acumen and broad industry experience in Automotive, Technology, Retail, Health and Services industries.

Amy Johnson

Chief Customer Experience Officer

Amy Johnson co-founded MyWave.AI and serves as its Chief Operating Officer. As a Senior Executive and Director, she specializes in transforming enterprise processes and business models by leveraging GenAI.

Amy excels in enabling brands to reap the benefits of GenAI delivering experiences that delight customers and massively lift employee productivity.

With extensive customer and industry experience across diverse geographies, including the USA, UK, Singapore, Australia, and New Zealand, Amy is a trusted leader in driving innovation and customer-centric strategies.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our financial services solutions.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our airline solutions.

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Click below to get a quick two-page overview introducing MYWAVE.AI our CPG and manufacturing solutions.

Jacky Cheung

Chief of Engineering & Innovation

Jacky has more than 20 years’ experience in Al Technologies and how they are applied in the development of robust Enterprise Grade systems. Jacky has a Bachelor of Engineering (Hons) in Computer Engineering and AI from The University of Hong Kong.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our media and telco solutions.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our mining and industrial solutions.

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Click below to get a quick two-page overview introducing MYWAVE.AI and our retail solutions.

Steve Bayliss

Executive Director

Steve is one of New Zealand’s most experienced and awarded marketing professionals.  He is a passionate advocate for deep insight, cultural sustainability, outstanding customer experiences, technology innovation, and the power of creativity.  He is a storyteller, professional director, and business advisor, with a driving passion for building great brands and customer franchises.

Steve is a published author with a successful business book, Branded Culture, released in 2019, and two novels.

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Click the links below to download one or more pdfs for more information.

Mike Ryan

Non-Executive Director

Mike has over 40 years experience in capital markets and investment banking. He has held a number of key board and executive positions across a range of industries, including investment banking, education, energy and sport. Mike is also chairman / director on a number of private and public companies.

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Click the links below to download one or more pdfs for more information.

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